Delivery Timeframe: We are committed to delivering your favorite Ubiya Derma products to your doorstep promptly. Our standard delivery time within Nepal is 5 business days. Please note that business days exclude weekends and public holidays.
Delivery Charges: We offer free delivery on all orders within Nepal. There are no additional charges for shipping.
Delivery Address: We deliver to addresses across the entire nation of Nepal. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues.
Delivery Process: Once your order is confirmed, it will be processed and dispatched from our warehouse within 1-2 business days. You will receive a confirmation email with tracking details once your order has been shipped.
Returns: We understand that sometimes you may need to return a product. If you wish to return a product, please follow these guidelines:
- Products must be returned to the Ubiya Derma address.
- The product’s packaging must be unopened and undamaged.
- The original bill must be included with the returned product.
Refund Policy: Upon receiving the returned product, we will inspect it to ensure it meets the above criteria. If the product is eligible for a refund, we will process the refund within 7 business days. The full amount of the product will be refunded to the original payment method.
Non-refundable Items: Please note that delivery charges are non-refundable. Only the cost of the returned product will be refunded.
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the product. We will arrange for a replacement or refund, depending on your preference.
Ubiya Derma reserves the right to update or modify this delivery policy at any time without prior notice. Please review this policy periodically for any changes.