Privacy Policy

We are committed to protecting your privacy and personal information. Please review our privacy policy to understand how we collect, use, and safeguard your data.

1. Information We Collect

A. Information You Provide:

When you create an account, place an order, or contact us, we may collect:

• Your name, email address, and phone number

• Billing and shipping addresses

• Payment details (e.g., card or mobile wallet information)

• Order history and transaction records

B. Information Collected Automatically:

When you browse our website or use our mobile app, we may automatically collect:

• IP address and device identifiers

• Browser type, version, and operating system

• Pages visited and time spent on each page

• Referring and exit URLs

• General location data (e.g., city or region)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about your purchases or inquiries

• Improve our website, services, and customer experience

• Ensure secure transactions and prevent fraud

We do not sell your personal information. We may share your data with trusted third parties for operational purposes, including:

• Payment processors

• Shipping and logistics partners

• IT and customer service providers

• Hosting and infrastructure providers

3. Third-Party Analytics

We use Google Analytics to understand how users interact with our website. This helps us improve performance and usability. Google Analytics may collect:

• Pages you visit and time spent on each

• Your general geographic location (city/region)

• Browser and device information

You can learn more about Google's data practices here: https://policies.google.com/technologies/partner-sites

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

5. AI Skin Test Data

When you participate in our AI-powered skin test, a picture of your face is captured for analysis.

• The image is securely stored in our database.

• These images may be used by our website creators, Lumica Labs, to further train and improve the AI model.

• The purpose of this training is to enhance accuracy, personalization, and overall performance of the skin analysis service.

• Images are not sold or shared with unauthorized third parties.

• We apply technical and organizational safeguards to protect these images from unauthorized access or misuse.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Correct or update inaccurate or outdated information

• Opt out of receiving marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Email: ubiyaderma@gmail.com

Phone: +977 985-1168081

Address: Mahalaxmi Municipality, Lalitpur, Nepal