Returns & Refund Policy
We understand that sometimes returns are necessary. Please review our policy below to ensure a smooth return process.
Returns Policy
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on our app or website. Request must be raised within 14 days for all items from the date of delivery.
- All items are 100% Authentic by Trusted Brands and are covered under 2x Money Back Guarantee. Note: Groceries and Digital Goods are excluded from 2x Money Back Guarantee.
- For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
- For purchases under Daraz Like New, your product is covered under 3 to 6 Months Warranty. Refer to Daraz Like New Warranty Policy and Warranty Policy for complete Terms and Conditions.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
For Refund contact us at
Requesting A Call:
+977 985-1168081